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Our Services
Click on one of the services below to learn more:
German Auto Repair [ read full description ]
Our German Car Specialists within the shop provide complete mechanical service and repairs to the following German vehicles:
• Audi
• BMW
• Mercedes
• Volkswagen
• Porsche
We also provide complete service for:
• Volvo vehicles
These services include:
• Routine factory recommended maintenance services
• Computer control Diagnosis & Repair
• Complete brake repairs including ABS systems
• Complete engine and transmission repairs
• Full-line suspension and steering service
• Electronic troubleshooting and repair
• Computerized four wheel alignment
• Tire balancing and sales
• Electrical repairs and modifications
• Clutch system repairs
• Engine diagnostics
• Driveline services
• And more..
American Auto Repair [ read full description ]
Our American Car Specialists within the shop provide complete mechanical service and repairs to the following vehicles:
• Buick
• Cadillac
• Checker
• Chevrolet
• Chrysler
• Corvette
• Dodge
• Ford
• GMC
• Geo
• Jeep
• Lincoln
• Mercury
• Oldsmobile
• Pontiac
• Saturn
These services include:
• Routine factory recommended maintenance services
• Computer control Diagnosis & Repair
• Complete brake repairs including ABS systems
• Complete engine and transmission repairs
• Full-line suspension and steering service
• Electronic troubleshooting and repair
• Computerized four wheel alignment
• Tire balancing and sales
• Electrical repairs and modifications
• Clutch system repairs
• Engine diagnostics
• Driveline services
• And more …
Asian Auto Repair [ read full description ]
Our Asian Car Specialists within the shop provide complete mechanical service and repairs to the following Asian vehicles:
• Acura
• Honda
• Hyundai
• Infiniti
• Isuzu
• Kia
• Lexus
• Mazda
• Mitsubishi
• Nissan
• Subaru
• Toyota
These services include:
• Routine factory recommended maintenance services
• Computer control Diagnosis & Repair
• Complete brake repairs including ABS systems
• Complete engine and transmission repairs
• Full-line suspension and steering service
• Electronic troubleshooting and repair
• Computerized four wheel alignment
• Tire balancing and sales
• Electrical repairs and modifications
• Clutch system repairs
• Engine diagnostics
• Driveline services
• And more …
British / Specialty Auto Repair [ read full description ]
Our Car Specialists within the shop provide complete mechanical service and repairs to the following British vehicles:
• Rolls Royce
• Bentley
• Lotus
• Ferrari
• Land Rover
We also provide complete service for:
Boats, Classic Repair and Restoration
These services include:
• Routine factory recommended maintenance services
• Computer control Diagnosis & Repair
• Complete brake repairs including ABS systems
• Complete engine and transmission repairs
• Full-line suspension and steering service
• Electronic troubleshooting and repair
• Computerized four wheel alignment
• Tire balancing and sales
• Electrical repairs and modifications
• Clutch system repairs
• Engine diagnostics
• Driveline services
• And more...
Any services not provided in-house, such as Stereo or Alarm installation or Automotive Machining, are handled through selected vendors. For example, a complete Stereo or Alarm Installation operation, Clovis Audio, and CNC Machine is located in the building with us and works closely with us to provide their full spectrum of services to our customers. To take advantage of one-stop-shopping for your auto maintenance needs simply let us know and we will help you make all the arrangements.
In the case of repair services, such as speedometer repair, each of our vendor's work is fully covered by OUR warranty. In situations where we feel another facility can do a more cost-effective or complete job, we will simply refer you to that company. An example of this might be tires, Alignment, or glass replacement.
We also maintain quality sources for most services your vehicle may require including suppliers for services such as body repair and painting.
Our goal is your peace of mind!
Our pledge to you
Our team is committed to continuously improve the standards of excellence in automotive service. We achieve this through a partnership based on trust, integrity, communication, and concern for our environment
* We Honor Extended Service Warranties
* Shuttle Service
* Convenient/Comfortable Waiting Area
* Free Estimates When Repair is Performed
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Auto House of Clovis
2862 Larkin Ave,
Clovis, Ca 93612
View Map | Get Directions
Tel:559-292-2028
Fax: 559-292-8354
or Toll Free: 1-888-558-2028
Our Service Hours are from:
Monday - Friday
7:30 am - 6:00 pm
Saturday - Closed
Sunday - Closed
Auto House Tips
- Click to learn more
1. Before you bring
your vehicle in.
Do your homework.
If you are new in the area or are looking for a new repair shop, start asking your friends and associates now for their recommendations. You are more likely to make a good decision when you are not rushed into it.
Follow the servicing recommendations of your owner’s manual.
The manufacturer knows what it will take to make you want to buy another vehicle from them, so use their recommendations as the basis for your servicing decisions.
Put it in writing.
If you are having specific problems or symptoms, list them in as much detail as possible. An accurate description of the symptom can result in reduced diagnostic times saving you many dollars on your final bill. This list should include a mention of any unusual noises, smells, changes in performance, etc. that you may have noticed, even if you don't think they are related to your primary concern. You know your vehicle better than anyone else and therefore may recognize unusual situations that would not be apparent to someone else.
Stick with one facility.
Like using a doctor, cultivate a good relationship and use one shop for all your service needs, this greatly improves the odds of your happiness in the long run. It also allows the shop to maintain complete records on your vehicle to aid in providing better service.
2. When you take your
vehicle in.
Write down your exact mileage when you arrive.
Add it to the list for the Service Advisor, by California law it must be included on your initial estimate.
Go over the list with the Service Advisor.
Answer any questions they may have in order to properly document the situation. Ask the Service Advisor to take a test drive if that will help to demonstrate the symptom. Be sure the work order/estimate that is created covers all the issues you have with the vehicle.
Ask questions.
Be sure you understand what is being proposed as work to be done and steps to be taken. If something is not clear, request an explanation in terms you understand. Do not sign anything until you are clear what it proposes.
Don't force the Service Advisor into an on-the-spot diagnosis. Today's vehicles are complex, the same symptom can be caused by many different problems. In most cases initial diagnosis time will be needed before an accurate estimate of final costs can be given.
3. Before leaving your
vehicle
at the shop.
Be sure the Work Order lists all the work you want performed and the max costs that you will incur for that work.
The old maxim of "If it isn't in writing, it doesn't exist" applies in this case. Be sure you understand and agree with what is written as proposed work, this is a contract between you and the shop.
Stay in touch.
Inform the shop of a valid phone number to reach you during the day. If that is not possible, agree upon a time that you will call to check the progress on your vehicle. This is critical if your vehicle is going to be completed in a timely fashion. By state law, no work can be performed without your express consent; so if additional problems are found and you are not available for a decision, work on the vehicle must be stopped. This could result in your vehicle not being repaired in the time period you would prefer, so be sure you stay in contact with the shop or notify them where they can reach you.
Clarify the policy on guarantees and payment.
Most shops require full payment to return the vehicle to you. Be sure they accept whatever form of payment you intend to use. Also ask what kind of warranties/guarantees are provided for finished work. A minimum of 6 months or 6,000 miles on parts AND labor is standard.
Sign the Work Order/Estimate and take a copy with you.
This is the law in California. This is a contract between you and the facility, so it is also important for you to have a copy to refer to if you have questions later in the process.
4. When you pick
up
the vehicle.
Review what was done.
Have the Service Advisor go over each item on the Invoice and explain exactly what was done, including parts used. All work performed should be described with an amount shown for that portion of the job. Beware of a general listing of work done with a final total only, descriptions and costs should be specific to avoid any misunderstandings.
Get a copy of all inspections.
If inspections were performed as part of the work done, be sure to get a copy. You will want the results of that inspection, with a detailed listing of what was checked and what was found, for your files.
Do not pay for the work until you are satisfied with the explanations given.
The amount charged should never be more than the amount you have approved, including additional authorizations you may have given by phone. By California law you are not required to pay more than what you have approved, excluding tax.
Resolve problems immediately.
If there is a problem with the transaction, ask to speak with the Manager immediately to resolve it. If that is not possible, pay the bill but note on the work order the problem you have so it can be resolved at a later date. Shops are not required to release the vehicle until the bill is paid, but noting problems will give you the needed verification of a situation should future action be needed.
5. Following the visit.
If you are happy with how you were treated, let the shop know.
A kind word will go a long way to assuring continued excellent service in the future.
Tell others.
Sending others to a shop that you have had good results with is another excellent way of assuring excellent service in the future. Good shops depend on referrals to keep their cost of advertising to a minimum. This also allows them to invest more into training and equipment. Telling others is a win for everyone.
Resolve problems.
If for some reason the service was not all you expected, don't rush off to another shop. Discuss the problem with the Manager or owner, 95% of all problems are due to faulty communication. Good businesses understand the value of your business and will go out of their way to resolve a problem or misunderstanding. Should that fail, use the channels available to you for third party resolution such as AAA, the Better Business Bureau or the California Bureau of Automotive Repair.
Keep good records.
Keep all your vehicle repair paperwork in one file. This is not only valuable to you as a method of staying on top of your vehicle's needs, but is an excellent tool when you go to sell the vehicle.
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